About Northern Trust As a global leader in innovative wealth management, asset servicing, asset management and banking services, Northern Trust (Nasdaq: NTRS) is proud to guide the world’s most successful individuals, families, corporations and institutions. Since 1889, we have aligned our efforts with our three guiding Principles That Endure: Service, Expertise, and Integrity. Together, they reflect the three cornerstones of business conduct which we strive to instill in our employees, whom we call partners, and to provide to our clients and the communities we serve worldwide.

With more than 135 years of financial experience and over 24,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.

Position : Principal, Change and Release Management Operations

Location : Bangalore

Role Overview

Northern Trust is seeking a senior Change and Release Management leader to own and continue to evolve the Management function, enabling safe, predictable, and efficient delivery of production changes across a complex, highly regulated technology environment.

This role is accountable for ensuring that change governance enables business outcomes, balancing velocity, stability, risk, and regulatory expectations at enterprise scale.

Key Responsibilities

Governance, CAB & Risk Decisioning

Lead the end‑to‑end Change Management process, ensuring compliance with IT controls, regulatory standards, and enterprise risk frameworks

Chair and actively participate in Change Advisory Board (CAB) forums, driving collaborative, well‑informed change decisions

Partner closely with Business Units (BUs), Technology, and Operations leaders to ensure risk‑based, outcome‑focused decisioning on changes

Promote and sustain a risk‑aware, decision‑driven change culture, with strong exception evaluation and mitigation strategies

Partner with Risk & Control, Audit, and other Lines of Defense to evidence control monitoring and ongoing compliance

Oversee internal and external change audits, ensuring timely execution, transparent issue management, and senior leadership visibility

Operational Excellence





Design and operate lean, scalable, and resilient change processes suitable for high‑volume production environments

Define, implement, and enforce SLAs across the full change lifecycle

Produce executive‑ready month‑end change reporting, highlighting throughput, risk trends, systemic issues, and improvement opportunities

Drive continuous improvement initiatives to improve production stability and operational maturity

Technology, Delivery & Tooling Enablement

Partner with the Change Management Product Owner to enable tooling modernization and workflow automation, including requirements, testing, and enterprise adoption

Leverage enterprise platforms such as ServiceNow, Azure DevOps, Clarity, and other PPM / ITSM tools

Apply a strong understanding of application delivery models, release practices, and testing readiness when assessing change risk and deployment confidence

Integrate cybersecurity considerations and control dependencies into CAB discussions and change approval decisions

Leadership & Stakeholder Partnership

Lead, coach, and develop a high‑performing Change Management team

Act as a trusted partner to Engineering, Application Development, Infrastructure, Operations, and Business stakeholders

Communicate clearly and credibly with senior management, enabling informed and timely decision‑making

Experience & Qualifications

Required

Minimum 20 years of experience in the IT industry, with senior leadership accountability

Minimum 6 years of experience leading Change and/or Release Management functions within large, complex environments

Strong prior‑career experience in software development or engineering, enabling deep understanding of application lifecycles, deployment risk, and delivery constraints





Prior exposure to testing disciplines minimum 5 years (system, integration, or user acceptance testing) strongly preferred

Minimum 8 years of experience working within development‑ or engineering‑led organizations

Strong understanding of Custody, Trade, and Payments Operations within financial services environments

Demonstrated experience in financial services or other highly regulated industries

Proven expertise with ITSM controls, ITGCs, and audit frameworks

Hands‑on experience working with SMO (Service Management Operations) platform and internally developed, proprietary application platforms

Bachelor’s degree required

Certifications (Preferred, Not Mandatory)

ITIL (Foundation or higher)

SAFe Agilist / Agile Leadership certifications

PMP or equivalent project / delivery certification Working with Us As a Northern Trust partner, you will be part of a flexible and collaborative work culture, which has a solid history of financial strength and stability. Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to an inclusive workplace and assisting the communities we serve. Philanthropy is deeply rooted in Northern Trust’s history and is an essential element of our culture.

Employees around the world give their time and talent to work for the greater good of their communities.

Reasonable Accommodation Northern

Trust is committed to working with and providing adjustments to individuals with health conditions and disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at [email protected], or alternatively you can discuss your individual requirements with the recruiter you are working with.

About Our Bangalore Office The Northern

Trust Bangalore office, established in 2005, is home to over 5,600 employees. In this stunning office space, we offer fantastic amenities which include our Arrival Hub - Jungle, the GameZone, and the Employee Experience Zone that appeal to both clients and employees. Learn more.

📌 Principal, Change and Release Management Operations (Bengaluru)
🏢 Northern Trust
📍 Bengaluru