About us: We are a highly successful 190-year-old, Fortune 500 commercial property insurance company of 6,000+ employees with a unique focus on science and risk engineering. Businesses worldwide trust our expertise to protect their assets, relying on our comprehensive risk assessments and robust, engineering-based insurance solutions to safeguard against fire, natural disasters, and other perils. Serving over a quarter of the Fortune 500 and major corporations globally, we deliver data-driven strategies that enhance resilience, ensure business continuity, and empower organizations to thrive.

FM India is a strategic location for driving our global operational efficiency. Our presence in India allows us to leverage the country’s talented workforce and advance our capabilities to serve our clients better. We have diverse corporate functions that emphasize research, advanced technologies like AI and analytics, risk engineering, research, finance, marketing, HR, etc. working together to provide innovative solutions and nurture lasting relationships – from co-workers to clients.

Role Title: Principal Configuration Analyst

Position Summary

The Principal SailPoint ISC Developer / Administrator is responsible for the design, configuration, administration, support, and continuous improvement of the SailPoint Identity Security Cloud (ISC) platform. This role serves as the principal technical lead and is responsible for recommending available configuration options for packaged software and implementing the appropriate solution options to meet business needs. Performs configuration, troubleshooting, testing, and analysis tasks as well as supporting day-to-day business operations of the SailPoint and associated environments.

Takes ownership as an escalation point for complex packaged software application needs. These activities may include resolving escalated, complex, and/or business-impacting application issues. The role partners closely with the IAM Product Owner, business analysts, security administrators, application teams, HR, and authoritative source owners, and the identity service team to deliver secure, scalable, and user-friendly identity governance services.

The ideal candidate brings a strong background in cybersecurity and identity & access management,



combined with practical experience designing and operating cloud-based identity governance solutions that support compliance, auditability, least privilege, and business usability Job Responsibilities:

Serve as the principal technical lead for SailPoint ISC design, configuration, administration, and support across JML processes, access requests, approval workflows, certification campaigns, and identity governance controls.

Lead the design and implementation of scalable workflows and automation for lifecycle events, role changes, birthright access, requestable access, approvals, exceptions, and remediation actions.

Design and maintain integrations between SailPoint ISC and enterprise systems, including HR sources, Active Directory / Entra ID, directories, service management platforms, collaboration tools, and target applications.

Provide technical leadership for role and entitlement modeling, RBAC alignment, identity correlation, access profile design, least privilege, segregation of duties, and audit-ready access governance.

Act as the senior escalation point for complex incidents, failed provisioning events, workflow or connector issues, recurring defects, and identity data quality problems; lead root cause analysis and durable remediation.

Lead platform changes, upgrades, release planning, testing strategy, environment promotion, production readiness, documentation, runbooks, and support procedures.

Partners with product, security, risk, audit, application, and business stakeholders to translate control requirements and business needs into sustainable SailPoint designs and prioritized backlog items.

Coach engineers and analysts in SailPoint administration, workflow design, automation, troubleshooting, secure engineering practices, operational excellence, and platform health reporting. Skill and Experience:

7+ years of experience required to perform essential job functions.

Additional Experience Qualifier (optional):



Minimum of seven (7) years of experience supporting packaged applications or other related discipline.

- A minimum of seven (7 ) years of domain knowledge in area supported by packaged application preferred. (E.g. Finance, Claims, Insurance Accounting)

Solid verbal and written communication skills

Excellent ability to communicate capabilities and limitations of a specified packaged software application to a wide range of audiences

Excellent customer service skills

Strong interpersonal skills

Ability to coordinate activities with team members and other stakeholders

Must have a strong work ethic, great time management skills and a positive attitude

Must excel in working independently, on a team, or in a leadership role on a team

Excellent ability to multitask and change priorities with effective results

Extensive experience designing and implementing functional configuration solutions for business problems within a packaged application while balancing functionality, sustainability, time to delivery and costs

Strong knowledge of a business domain area as it relates to the applications

Experience with Structured Query Language SQL Must Have Skills:

Direct experience administering SailPoint Identity Security Cloud for JML, access requests, certification campaigns, access reviews, and application onboarding.

Experience with enterprise identity technologies such as Active Directory, Entra ID, LDAP, SSO / federation, MFA, and service desk integrations.

Experience in regulated, global, or audit-sensitive environments where access governance and evidence quality are critical.

Knowledge of standards and frameworks such as NIST CSF, NIST SP 800-53, ISO/IEC 27001, ISO/IEC 27002, and CIS Controls as they apply to identity governance, account management, access control, and security operations.

Experience with backlog refinement, estimation, testing strategy, DevOps/SDLC practices, and structured promotion of changes across non-production and production environments.

Industry certifications such as SailPoint certification, Security+, SSCP, CISSP, ITIL Foundation, or similar relevant credentials.

Education and Certifications

4 Year / bachelor’s degree required Work location: Bengaluru

📌 Principal Configuration Analyst - SailPoint ISC-28332] (Bengaluru)
🏢 Fm
📍 Bengaluru