Key Responsibilities:

Customer Interaction & Sales:
Handle inbound calls from customers and provide information about travel packages and services
Answer customer queries and resolve complaints in a qualified and timely manner
Promote travel packages and services to potential customers
Meet daily/weekly call targets and achieve sales or engagement goals
Maintain accurate records of customer interactions and update CRM systems

Travel Operations & Coordination:
Onboard recent customers during their initial engagement period and ensure a smooth transition
Understand customer requirements and assist in creating customized travel packages
Coordinate with vendors to obtain quotations for travel packages, tickets, hotels, and vehicles
Manage bookings including flights, hotels, and transport arrangements
Handle group bookings efficiently, ensuring all requirements are met
Prepare and share booking confirmations, itineraries, and travel documents
Reverify all booking details to ensure accuracy before final confirmation

Customer Experience & Support:
Provide proactive updates to customers regarding travel status, changes, or emergencies
Offer post-trip support including clarifications and assistance with travel claims
Coordinate escort services for customers when required




Ensure a seamless and positive customer journey from inquiry to post-travel

Internal Coordination & Process Management:
Collaborate with sales, support, and accounts teams for smooth operations
Share billing details with the Accounts team and follow up on documentation
Support and guide trainees within the operations team
Manage leaves and responsibilities to ensure uninterrupted customer service

Continuous Improvement:
Stay updated on industry trends, product knowledge, and sales techniques
Understand customer travel purpose (including personal preferences) to enhance package personalization

· More than 80% score in maths in 12th grade

· Preferred experience in insurance sales.

· Proficiency in MS Office and travel booking tools.

Key Attributes

· Positive attitude and approachable personality.

· Quick learner with attention to detail.

· Qualified and confident in handling customer interactions.

· Ability to manage group travel and handle multiple priorities.

· Customer-first mindset with proactive problem-solving skills.

Job Types: Full-time, Permanent

Pay: ₹12,000.00 - ₹25,000.00 per month

Work Location: In person

📌 Travel Sales Executive Anna Nagar
🏢 OneUs Travels Private
📍 Anna Nagar