Key Responsibilities:
Technical Support: Provide timely and effective technical, Troubleshoot and resolve technical issues related to the product . Install and implement recent programs, upgrade OS and hardware, take data backup and conduct recovery process
Problem Solving: Analyze customer problems, diagnose root causes, and implement solutions to resolve issues promptly.
Customer Communication: keep customer proactively informed , maintain a skilled and courteous demeanor .
Product Knowledge: Develop a deep understanding of the product or service offerings to provide accurate and relevant support. Stay updated on product changes, updates, and current features.
Escalation Management: Escalate complex technical issues to the appropriate teams within the organization for further investigation and resolution. Follow up with customers to ensure that escalated issues are resolved satisfactorily.
Feedback Collection:



Gather feedback from customers regarding their experiences with the service provided.
Collaboration: Collaborate with cross-functional teams including logistics and ensure defective /unused goods parts are returned immediately after the call. 8. Should be able to check environmental parameters such as earthling for the proper functioning of product. .

Qualifications

Diploma/Degree

Knowledge & Technical Skills
knowledge of desktop operating systems like MS windows , product problem symptoms and associated root cause .
Proficiency in hardware installation, troubleshooting, and maintenance.
Familiarity with networking concepts, protocols, and troubleshooting.
Experience with software installation, configuration, and support.
Knowledge of antivirus software, firewalls, and security best practices.

📌 Customer Support Engineer Faridabad
🏢 Sysnet Global Technologies
📍 Faridabad