To manage customer relationships after vehicle servicing, ensure customer satisfaction, handle feedback and complaints, and improve customer retention and repeat service business.

Key Responsibilities
Handle customer interactions related to vehicle service and maintenance.
Make service reminder calls and follow up with customers for periodic service.
Coordinate with Service Advisors and the Service Department to resolve customer concerns.
Monitor customer satisfaction and feedback after vehicle delivery.
Handle customer complaints and ensure timely resolution.
Conduct post-service follow-up calls to understand customer experience.
Maintain accurate customer records and update CRM/DMS regularly.
Track service retention, repeat customers, lost customers, and follow-up status.
Coordinate with the workshop team to ensure promised delivery timelines are met.




Escalate unresolved customer complaints to the Service Manager.
Prepare and monitor daily, weekly, and monthly CRM reports.
Follow up on pending service jobs, customer complaints, and service appointments.
Identify prospects for additional service, accessories, extended warranty, insurance, and other value-added services.
Conduct customer satisfaction surveys and analyze feedback.
Maintain qualified communication with customers through calls, WhatsApp, SMS, and email.
Ensure compliance with dealership and manufacturer CRM standards.
Support the dealership in achieving CSI/SSI, customer retention, and service revenue targets

Pay: ₹30,000.00 - ₹40,000.00 per month

Advantages:
Provident Fund

Work Location: In person

📌 Customer Relationship Manager Tiruppur
🏢 PRESSANA KIA
📍 Tiruppur