Senior Service Advisor – Two Wheeler

Job Title: Senior Service Advisor

Industry: Two-Wheeler Automobile

Department: Service / After-Sales

Reporting To: Service Manager

Job Summary:

The Senior Service Advisor in a two-wheeler dealership acts as the main point of contact between customers and the workshop. The role focuses on delivering excellent customer service, ensuring quick turnaround time, and maintaining service quality for motorcycles and scooters.

Key Responsibilities:
Attend customers and understand service/repair complaints clearly
Open and manage Job Cards with accurate problem description
Provide estimated cost, service time, and delivery commitment
Coordinate with technicians for quick and proper repairs
Ensure timely delivery of vehicles as promised
Conduct final inspection before delivery
Explain service details and billing clearly to customers
Handle customer complaints and escalations effectively
Follow up with customers after service completion
Promote value-added services (paid service, accessories, extended warranty)

Two-Wheeler Specific Duties:
Identify common issues in bikes/scooters (engine noise, clutch, brake, electrical issues, mileage complaints)
Ensure quick service for periodic maintenance (free/paid service)
Manage high-volume service flow (especially during peak days)




Coordinate with spare parts team for rapid availability
Ensure proper washing and delivery condition of vehicles

Customer Relationship Management:
Maintain strong customer satisfaction (CSI)
Build long-term customer relationships
Handle repeat customers and priority cases
Maintain proper service history records

Eligibility Criteria:
Experience: 3–6 years in two-wheeler service dealership
Qualification: ITI / Diploma (Automobile) / Any Degree
Experience in brands like Hero, Honda, TVS, Bajaj, etc. preferred

Skills Required:
Strong communication (Tamil + basic English preferred)
Valuable technical knowledge of two-wheelers
Customer handling & problem-solving skills
Ability to work under pressure in busy workshops
Basic computer knowledge (DMS, Excel)

Key Performance Indicators (KPIs):
Customer Satisfaction Index (CSI)
Average service turnaround time
Revenue per job card (upselling)
Repeat service ratio
Complaint closure rate

Salary :
₹15,000 – ₹18,000/month (based on experience & dealership)

Job Types: Full time, Permanent

Pay: ₹15,000.00 - ₹18,000.00 per month

Advantages:
Cell phone reimbursement
Provident Fund

Work Location: In person

📌 Senior Service Advisor Salem
🏢 M/S Chamundi Enfield
📍 Salem