About the Role

We're looking for an experienced Desktop Support Engineer to provide end-user and infrastructure support for enterprise IT environments. You'll troubleshoot hardware, software, Microsoft technologies, and networking issues while delivering exceptional technical support.

Key Skills
Microsoft 365 Administration
Entra ID (Azure AD)
Windows Administration
Intune (MDM, Autopilot, MAM)
Active Directory
Networking (LAN/Wi-Fi)
Hardware & Printer Support
Incident Management
Application Support

Responsibilities
Troubleshoot desktop, laptop, software, printer, and network issues.
Manage Microsoft 365, Windows, Entra ID, and Intune environments.
Install, configure, and maintain IT systems.
Support users with technical issues and ensure timely resolution.
Maintain documentation and knowledge base articles.
Follow IT security and compliance best practices.

Requirements
3+ years of experience in IT/Desktop/Enterprise Technical Support.
Robust knowledge of Windows, Microsoft 365,



Active Directory, Intune, and networking.
Excellent troubleshooting, communication, and customer support skills.
Bachelor's degree in IT/Computer Science or equivalent experience.
ITIL, Microsoft, or ServiceNow certifications are an added advantage.

Why Join Us?
Work with enterprise customers in a global MSP workplace.
Career growth opportunities into Cloud, Networking, Cybersecurity, Solutions Engineering, and Leadership.
Learning, mentoring, and certification support.
Transport & Meal Allowance as per company policy.

Pay: ₹400,000.00 - ₹1,200,000.00 per year

Advantages:
Health insurance
Provident Fund

Education:
Bachelor's (Preferred)

Location:
Bengaluru, Karnataka (Required)

Shift availability:
Day Shift (Preferred)
Night Shift (Required)
Overnight Shift (Preferred)

Work Location: In person

📌 Desktop Support Engineer Bengaluru
🏢 Surya Data Management and Network Technologies Private
📍 Bengaluru