Job Summary

We are seeking a detail-oriented and customer-focused CRM skilled to manage customer relationships, improve customer retention, and drive engagement through effective CRM strategies and tools. The ideal candidate will analyze customer data, manage campaigns, and enhance customer experience across multiple channels.

Key Responsibilities
Manage and maintain the CRM system and customer database
Develop and execute customer engagement and retention campaigns
Analyze customer behavior and generate insights for business growth
Coordinate with sales, marketing, and support teams
Track customer interactions and ensure data accuracy
Create reports and dashboards on customer performance metrics
Improve customer lifecycle management and loyalty programs
Handle customer segmentation and targeted communication
Monitor campaign effectiveness and optimize CRM strategies




Ensure compliance with data privacy and CRM best practices

Required Skills
Excellent communication and interpersonal skills
Analytical and problem-solving abilities
Data management and reporting skills
Knowledge of email marketing and automation tools
Ability to work cross-functionally

Qualifications
Bachelor’s degree in Marketing, Business Administration, or related field
1–5+ years of CRM/customer relationship experience
Experience with CRM analytics and campaign management
Certification in CRM tools is a plus

Pay: ₹25,000.00 - ₹50,000.00 per month

Perks:
Food provided
Provident Fund

Work Location: In person

📌 Crm Manager Duhai (India)
🏢 BOTTMAC INDIA
📍 India