The Front Office Receptionist is responsible for providing a warm welcome to guests, managing check-in and check-out procedures, handling reservations, addressing guest queries, and ensuring exceptional customer service while maintaining the hotel's professional standards.

Key Responsibilities
Welcome guests in a courteous and skilled manner.
Perform guest check-in and check-out efficiently.
Handle room reservations, cancellations, and modifications.
Answer telephone calls and respond to guest inquiries promptly.
Coordinate with Housekeeping, Maintenance, and other departments to ensure guest satisfaction.
Maintain accurate guest records and update the Property Management System (PMS).
Process payments, prepare bills, and maintain cash handling procedures.
Provide information about hotel facilities, services, and local attractions.
Resolve guest complaints professionally or escalate them when necessary.




Maintain the reception area in a clean and presentable condition.
Prepare daily reports and maintain Front Office documentation.
Follow company policies, SOPs, and safety standards.

Skills Required
Excellent communication and interpersonal skills.
Customer service orientation.
Basic computer proficiency and MS Office knowledge.
Experience with hotel PMS software (e.g., Opera, IDS, eZee, or similar) is preferred.
Solid organizational and multitasking abilities.
Qualified grooming and positive attitude.
Ability to work in rotational shifts, weekends, and public holidays.

Pay: ₹10,000.00 - ₹20,000.00 per month

Benefits:
Versatile schedule
Food provided
Provident Fund

Work Location: In person

📌 Front Desk Receptionist Bengaluru
🏢 Bestinn Leisure Hotels & Resorts
📍 Bengaluru