Candidate Requirements:
Excellent verbal and written communication skills.
Customer-centric approach with robust problem-solving abilities.
Ability to handle difficult situations professionally and calmly.
Basic computer proficiency and familiarity with CRM or customer support tools.
Good organizational and multitasking skills.
Ability to work in a fast-paced workplace and manage multiple customer interactions simultaneously.

Key Responsibilities:
Handle customer queries through calls, emails, WhatsApp, chat, and social media platforms.
Resolve customer complaints and concerns in a timely and qualified manner.
Process order-related requests, including order tracking, cancellations, exchanges, and returns.
Coordinate with internal teams such as warehouse, logistics, and merchandising to ensure prompt issue resolution.
Maintain accurate records of customer interactions and follow-ups.
Provide product information and assist customers in making purchase decisions.
Ensure a high level of customer satisfaction and positive brand experience.
Meet response and resolution timelines as per company standards.
Escalate complex issues to the concerned departments when required.

📌 Customer Support Executive Pune
🏢 Dew Solutions
📍 Pune