Keyloop is hiring for the role of Supply and Demand Support Analyst!

Responsibilities of the Candidate:
Take end-to-end responsibility for the resolution of cases, owning customer engagement, communication, case progression and internal liaison across multiple technical service teams and functions with Keyloop.
Be familiar with your customers’ configuration, business model and key stakeholders in line with our Experience First approach.
Communicating and collaborating with team members, other departments and management to deliver timely resolution of customer issues.
Documenting solutions and producing written guidance on resolution steps and procedures through the creation and maintenance of knowledge articles.
Ensuring root cause analysis is carried out where necessary.
Actively contribute to case reduction initiatives by identifying opportunities within our customer base and through promotion within our teams.

Requirements:
Ability to efficiently plan and prioritise workload to meet deadlines.




Investigation, analytical, problem solving and trouble shooting skills.
Knowledge and understanding of customer expectations.
Ability to influence and overcome objections and de-escalate potentially critical customer situations.
Ability to interact with multiple levels of Keyloop customers and internal partners.
Ability to explain complex problems, issues and concepts in straightforward terms
Well developed customer service skills gained across a variety of channels with a high level of professionalism
Solid communication skills - both written and verbal
Flexibility from a scheduling perspective in order to meet customer demands.

Desirable Skills
Understanding of the automotive industry
Familiarity with Keyloop products and offerings
Familiarity with Keyloop tools and resources.

📌 Supply And Demand Support Analyst Hyderabad
🏢 Important Business
📍 Hyderabad