About the Role:

We are looking for a dedicated Customer Experience Executive to handle front-office interactions for our UK-based customers. In this role, you will deliver high-quality service through voice and email channels, focusing on timely resolutions and creating a positive customer experience while strictly adhering to UK regulatory and data-protection standards.

Key Responsibilities:
Manage and resolve customer queries related to accounts, billing, payments, service requests, and complaints.
Provide accurate, empathetic, and first-time resolution to customer issues.
Handle front-office customer interactions via voice and email channels effectively.
Navigate difficult customer conversations professionally and with high empathy.
Maintain a high level of attention to detail and compliance with UK data-protection standards.





Experience & Skills Required:
Experience: 1–4 years in Front Office or Customer Service roles.
Communication: Excellent spoken and written English, with email writing skills aligned to UK customer communication standards.
Shift Readiness: Experience and willingness to work in UK shift hours (BST/GMT).
Technical Skills: Hands-on experience navigating voice and email customer support platforms.
Advantageous: Prior experience supporting UK customers, specifically within the Utilities, Retail, Banking, or Telecom sectors.

Qualifications:
Bachelor of Arts (B.A.) degree required.

📌 Customer Executive Email/chat Support Uk Process Kolkata
🏢 Unstop
📍 Kolkata