Roles & Responsibilities – Chat Process (Healthcare)
Handle customer/patient queries through chat support in a skilled and timely manner.
Assist customers with queries related to appointments, healthcare services, billing, insurance, prescriptions, and general information.
Understand customer concerns and provide accurate resolutions as per company policies and healthcare guidelines.
Maintain a high level of customer service, empathy, and professionalism while handling sensitive healthcare-related conversations.
Verify customer information and update relevant details accurately in the internal system.
Coordinate with internal teams such as billing, medical support, insurance, and operations to resolve customer queries.
Maintain accurate records of customer interactions, requests, and resolutions.
Follow defined SOPs, quality standards, data privacy, and confidentiality guidelines while handling patient/customer information.




Manage multiple chat conversations simultaneously while maintaining accuracy and response quality.
Escalate complex or unresolved issues to the appropriate department within the defined turnaround time.
Meet daily/weekly productivity, quality, response-time, and customer satisfaction (CSAT) targets.
Ensure compliance with company policies and healthcare industry standards.
Provide a positive customer experience by demonstrating active listening, problem-solving, and robust written communication skills.

Location: Hyderabad

Process: Healthcare – Chat Support

Work Mode: Work From Office

Experience: 0–2 years / Freshers can be considered

Shift: Rotational / US Shift

Qualification: BBA,B.COM & BSC

📌 Chat Process Secunderabad
🏢 Artech Infosystems Private
📍 Secunderabad