Company Description Enorma Infraa Pvt Ltd is a mandate-focused real estate sales partner for residential, commercial, and plotting developers, headquartered in Pune, Maharashtra. The firm specializes in sole-selling mandates and takes end-to-end ownership of the sales lifecycle, from market research and mandate structuring to booking, loan coordination, and disbursement tracking. With over 15 years of combined market experience, Enorma Infraa supports projects across Pune & PCMC, Goa, and Delhi NCR through structured execution and on-ground sales teams.

The company operates as an extension of the developer’s team, emphasizing velocity, predictability, transparent reporting, and selling to the right audience at the right pricing.

Enorma

Infraa is suited for professionals who value accountability, process discipline, and long-term partnerships in real estate sales.

Role Description The Post-Sales Customer Relationship Management Manager is a full-time, on-site role based in the Pune Division. This role is responsible for managing the customer journey after booking, ensuring a smooth experience through agreement coordination, loan assistance liaison, documentation, and disbursement tracking. The manager will maintain regular communication with buyers, address queries, manage escalations, and provide proactive updates on project progress, payments, and key milestones.

Day-to-day activities include collaborating with sales, finance, and banking partners,



maintaining accurate CRM records, and preparing status reports and dashboards for developers. The role also involves improving post-sales processes, identifying opportunities to enhance customer satisfaction, and supporting long-term relationship building with buyers and channel stakeholders.

Qualifications

Customer relationship management and client servicing skills, with the ability to handle queries, escalations, and long-term follow-ups.

Experience in post-sales operations, including documentation management, agreement coordination, and payment/disbursement tracking.

Strong communication and interpersonal skills, with proficiency in spoken and written English; regional language skills (e.g., Marathi, Hindi) are an advantage.

Basic understanding of real estate sales processes, banking/loan procedures, and RERA-related documentation is preferred.

Proficiency in CRM tools, MS Office (Excel, Word, PowerPoint), and structured reporting for internal and client stakeholders.

Proven ability to work in office with cross-functional teams, manage multiple customer cases, and maintain high attention to detail.

Bachelor’s degree in business, commerce, management, or a related field; relevant experience in real estate, housing finance, or customer support is a plus.

Demonstrated problem-solving mindset, ownership-driven approach, and commitment to transparent and ethical working practices.

📌 Post-Sales Customer Relationship Management Manager (Pune)
🏢 Enorma Infraa
📍 Pune