Team Handling Front Office, Housekeeping, Security, Maintenance
Job Purpose To ensure smooth hospital operations, optimize resources, maintain compliance, and deliver excellent patient experience through effective coordination of all administrative functions.
Key Responsibilities (KRA)Hospital Operations
Oversee OPD, IPD, Emergency coordination
Ensure smooth patient flow and bed management
Daily rounds and operational supervision
Team Management
Manage front office, housekeeping, security staff
Duty roster planning and discipline control
Daily and weekly meetings
Vendor & Facility
AMC management and vendor negotiation
Maintenance of electrical, plumbing, lifts, oxygen supply
Ensure zero downtime of critical services
Compliance
Ensure NABH, fire safety, BMW compliance
Maintain licenses and legal documentation
Finance Control
Monitor admin expenses
Implement cost-saving initiatives
Patient Experience
Handle complaints and escalations
Improve feedback and ratings
Emergency Handling
Manage disaster protocols and drills
Skills Required
Leadership & team handling
Solid communication
Problem-solving ability
Hospital systems & compliance knowledge
Financial awareness
Qualification Graduate, MBA/MHA preferred
Additional Expectations
Handle high patient load efficiently
Implement structured systems
Drive hospital growth and branding
Solid interdepartment coordination