Job Summary You will play a crucial role in ensuring our clients have a stress-free and enjoyable travel experience. You will be the main point of contact for clients during their vacations, responsible for providing on-trip support, addressing inquiries, and resolving issues promptly.

Key Responsibilities 1 On-Trip Communication:

Serve as the primary point of contact for clients throughout their travel experience. Proactively communicate with clients to ensure their needs and expectations are met.

2 Problem Resolution Address and resolve any issues or concerns that may arise during the trip promptly and efficiently.

Collaborate with relevant stakeholders to find swift and effective solutions.

3 Destination Knowledge Demonstrate an in-depth understanding of travel destinations, local attractions, and cultural nuances.

Provide recommendations and assistance with activities, dining, and local experiences.

4 Emergency Response Be available for clients in case of emergencies, providing guidance and support as needed.



Collaborate with emergency services and local contacts to ensure the safety and well-being of clients.

5 Client Satisfaction Monitor client feedback and satisfaction levels during the trip.

Proactively seek prospects to enhance the client experience and exceed expectations.

6 Logistics Coordination Assist with any logistical challenges, including transportation, accommodation, and activity reservations.

Coordinate with internal teams to ensure seamless execution of travel plans

Qualifications
Excellent communication and interpersonal skills.
Solid problem-solving abilities and the ability to remain calm under pressure.
Ability to comprehend and act swiftly in situations.
Open to working on rotational shifts (including night shifts).

Note: Language: English and Hindi (Mandatory)

Perks And Perks
Start-up Culture
Free Snacks.
Medical Insurance of Rs. 3L that covers you and your immediate dependents.
Allowances are applicable for Shifts.

(PS The CTC will be fixed with additional allowances)

📌 Associate Customer Experience Chennai
🏢 Pickyourtrail
📍 Chennai