1. To assist patients / visitors seeking help with complaint resolution, understanding and exercising their rights as a patient and to maintain record of feedback.
2. Meet with admitted Patients regularly, enquire about their problems / complaints and insure their care
3. Collect feedback in prescribed feedback forms from all patients and collate the feedback received into an MIS to be shared with the top management on a periodic basis
4. Oversee the redressal of grievances/complaints received from the patients in a timely and satisfactory manner
5. Enhance the value of services being provided by making the patient and the attendant comfortable and familiar with the hospital
6. Liaise with respective HODs and the Floor Manager upon receiving a complaint,



and also report the same to Facility Director/Operation Head
7. Prepare, update and circulate list of VIP patients regularly to top management
8. Meet with patients who are scheduled for discharge and record their feedback in the GR Module

Job Types: Full time, Walk-In Pay: ₹15,000.00 - ₹20,000.00 per month

Ability to commute/relocate

- Zirakpur, Punjab: Reliably commute or planning to relocate before starting work (Preferred)

Experience:
- total work: 1 year (Preferred)

Work Location: In person

📌 Patient Welfare Executive/ Patient Co-ordinater (Zirakpur)
🏢 Amcare Medical u0026 Research Pvt.Ltd
📍 Zirakpur