We are looking for a dynamic professional who excels in both client account management and employee engagement. You will manage key client relationships while actively supporting and engaging employees deployed on the account to ensure high satisfaction and performance.

Key Responsibilities: -

Build and manage solid client relationships as the primary point of contact

Drive account performance, delivery metrics, and identify growth opportunities

Conduct regular connects with employees across shifts to boost engagement and address concerns

Partner with HR & delivery teams on employee lifecycle activities, performance discussions, engagement, and well-being initiatives

Ensure operational excellence, timely issue resolution, and contract compliance

Requirements

5–7 years in Account Management with HR/employee management exposure





Robust stakeholder management skills with the ability to build relationships across clients, employees, and internal teams.

Valuable understanding of employee engagement, performance management, and workforce management practices.

Ability to work UK Shift (2:30 PM to 12:30 AM IST) (Tue–Sat)

Proficiency in MS Office and CRM tools and reporting dashboards.

Strong communication, problem-solving, and relationship management skills.

This role provides an excellent prospect to expand responsibilities across multiple client accounts while gaining exposure to account management, employee experience, stakeholder management, and business operations, paving the way for future leadership roles.

Shift Timings: 02:30 PM to 12:30 AM IST (Tue-Sat)

Work Model: WFO Only

📌 Client Account Manager Ahmedabad
🏢 Soho Dragon
📍 Ahmedabad