Job Requirements Role/ Job Title: Client Services Manager

Function/ Department: Wholesale Banking Operations

Job Purpose: 'Client Services is a client facing function that involves close engagement with Wholesale Banking clients and the entire spectrum of internal Business & Support functions covering Technology & Operations. Client centric approach to ensure that the Products & solutions implemented are functioning effectively and BAU operations of clients function smoothly.

The team provides Post Transaction & Advisory services in the Cash Management, Trade & Exchange House & Remittance Services domain. The incumbent functions as a conduit between the Banks and the clients to ensure fulfillment of the client's needs across Transaction Banking(Cash, Trade), Exchnage House and General Banking needs.

KEY ROLE COMPONENTS : Client Service Delivery, Client Management, Internal & External Stakeholder management, Internal coordination with Tech/Operations for Service Delivery, TAT Adherence

Roles & Responsibilities:



'Client Services is a client facing function that involves close engagement with Wholesale Banking clients and the entire spectrum of internal Business & Support functions covering Technology & Operations. Client centric approach to ensure that the Products & solutions implemented are functioning effectively and BAU operations of clients function smoothly.

The team provides Post Transaction & Advisory services in the Cash Management, Trade & Exchange House & Remittance Services domain. The incumbent functions as a conduit between the Banks and the clients to ensure fulfillment of the client's needs across Transaction Banking(Cash, Trade), Exchnage House and General Banking needs.

KEY ROLE COMPONENTS : Client Service Delivery, Client Management, Internal & External Stakeholder management, Internal cordination with Tech/Operations for Service Delivery, TAT Adherence

Provide support for rollout of recent products/services

'
Testing & verification of system enhancements

Educational Qualification: Any Graduate with Postgraduate in Management Experience : 8 to 10 years in BFSI Industry

📌 Client Services Manager Chennai
🏢 IDFC FIRST Bank
📍 Chennai