Should have 5–10 year s of experience in an international voice process within a contact center environment, supporting customers across diverse industries such as medical, mortgage, and industrial sectors, skilled in handling irate customers and effectively resolving product-related queries, demonstrating strong communication and customer service abilities.

Key Responsibilities

:• Deliver clear, fluent, and skilled communication with robust active listenin gand cultural awareness
Provide first-level support for product inquiries, warranty questions, and basi cHVAC-related issues (training provided)
Accurately log cases in CRM tool while multitasking during live calls
De-escalate challenging situations and ensure a positive customer experience
Prioritize and manage high-volume inquiries with robust organization and tim emanagement

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Skills & Competencie s:• Written & Verbal Communication: Excellent communication skills are a mus t.Effectively communicate complex information to both technical and non-technic alaudience s.• Strong customer focus, empathy, patience, and conflict-resolution skill s.

Shi ft:• Ability to work U.S. business hours (8:00 AM – 6:00 PM CS

T).

📌 Contact Center Specialist Tamil Nadu
🏢 Lennox India Technology Centre
📍 Tamil Nadu