The Last Mile Analytics & Quality Team in Hyderabad is looking for a Catalog Specialist who will act as the first level of support for address resolution, geocode correction maps edits, driver support and static route management in Last Mile along with other operational issues and activities related to Transportation process and optimization.
Your efforts will impact on our customers directly! This job requires you to constantly hit the ground running and the corrections/edits you perform will ensure successful deliveries. Your ability to learn quickly and work on disparate and overlapping tasks will define your success. This job will enable you to experience a breadth of impact across multiple Engineering and Operations groups.
Responsibilities:
Follow Standard Operating Procedures (SOPs) to perform manual audits and resolve outliers/exceptions
Identify patterns emerging in the audits and contribute to process/program improvements
Provide timely responses to stakeholders on related tasks such as SOP and SLA
Systematically escalate problems to the relevant owners/ teams according to pre-determined process
Maintain records of day-to-day work by updating trackers or workflow tools
Meet business metrics and goals i.e. SLA, productivity, quality and utilization benchmarks
Understand performance metrics for driving business goals
Work in a cooperative setting and contribute to the growth of the respective team/program
Develop a global perspective and understand the nuances of various geographies that Client operates in
Basic Qualifications
Bachelor&rsquos; degree
Positive communication skills - both verbal and written
Demonstrated ability to work in a team
Sound problem-solving ability and analytical skills
Proven ability to work productively and efficiently in an independent setting
Excellent attention to detail and work with the highest level of accuracy
Preferred Qualifications
Working Knowledge of MS Office products such as Word and Excel
Excellent communication and data presentation skills
Fluent written and spoken English
AditiConsulting
26-04872