Role Overview

As a Customer Relationship Manager, you will be the single point of contact for:
Parents & students enrolled in music classes
Tutors teaching within your assigned cluster

You will ensure smooth operations, high satisfaction, and solid retention—acting as the face of Upkraft on the ground.

Key Responsibilities

Tutor Coordination & Management
Onboard tutors for your cluster and ensure smooth class execution
Coordinate trial classes, replacements, reschedules, and availability
Ensure tutors follow Upkraft’s teaching standards and code of conduct
Act as the bridge between tutors and parents for feedback and alignment

Cluster Ownership & Operations
Own day-to-day operations for your assigned societies/locality
Maintain accurate records of classes, students, tutors, and payments
Support class expansion, referrals, and renewals within the cluster
Work closely with central teams on operations, reporting, and improvements

Parent & Student Experience
Act as the primary contact for parents and students post-enrolment
Handle queries related to schedules, tutor allocation, class continuity, payments, and feedback




Proactively check in with parents to ensure satisfaction and learning progress
Resolve issues quickly and professionally to deliver a premium experience

What We’re Looking For Must-Have:
0–3 years of experience in customer success, relationship management, education ops, or field roles
Excellent communication skills (Hindi & English)
Solid ownership mindset and problem-solving ability
Comfortable coordinating with multiple stakeholders (parents, tutors, internal teams)
Willingness to travel within the city

Good to Have:
Experience in ed-tech, coaching centres, music/dance academies, or society-based programs
Passion or familiarity with music, arts, or extracurricular education
Experience handling WhatsApp-based coordination and CRM tools

Why Join Upkraft?
Be part of a rapid-growing education startup building something meaningful
High ownership role with real on-ground impact
Direct interaction with parents, students, and expert music tutors

Prospect to grow into City Ops / Area Manager roles as we scale Pay: ₹25,000.00 - ₹30,000.00 per month

Work Location: Hybrid remote in Bengaluru, Karnataka

📌 Customer Relationship Manager Bengaluru
🏢 Upkraft Technologies
📍 Bengaluru