Selected Intern's Day-to-day Responsibilities Include
Act as the primary technical point of contact for customers throughout the onboarding and post-implementation phases.
Understand customer business goals and recommend effective ways to leverage the product.
Lead product onboarding, implementation, configuration, and user training sessions.
Troubleshoot technical issues, investigate root causes, and coordinate with the Engineering team to ensure timely resolution.
Assist customers with API integrations, product configuration, and technical workflows as required.
Monitor customer health, product adoption, and usage metrics to identify areas for improvement.
Conduct regular customer check-ins, business reviews, and product optimization discussions.
Collaborate with the Product and Engineering teams to communicate customer feedback, feature requests, and recurring issues.
Create and maintain technical documentation, implementation guides, FAQs, and knowledge base articles.
Support product testing, validate bug fixes,



and reproduce customer-reported issues before escalating them.
Identify prospects to increase product adoption or expand product usage in collaboration with the Sales team.
Ensure customers achieve their desired outcomes, contributing to high retention and customer satisfaction.
Track support tickets, implementation milestones, and customer success metrics using CRM and ticketing tools.
Stay updated on recent product releases and proactively educate customers about relevant features.
Contribute to improving internal processes, onboarding playbooks, and customer success best practices.

About Company: LineupX is a SaaS startup; we are architects of innovation, builders of career pathways, and champions of seamless placement processes for Upskilling Ed-Tech, Training Centers, Colleges and Universities. Our revolutionary platform is designed to transform the way they approach placement assistance.

📌 Customer Success Engineer Internship In Mumbai
🏢 LineupX
📍 Mumbai