We are looking for a Customer Support Executive to handle customer interactions across email, calls, and chat for our domestic e‑commerce operations. The role requires robust communication skills, a customer‑first mindset, and basic knowledge of computers and online platforms.

Key Responsibilities: Handle customer queries via calls, emails, and live chat professionally and promptly. Assist customers with product information, order status, delivery updates, returns, and replacements . Ensure accurate and timely order-related communication .

Coordinate with internal teams (sales, verification, logistics) for issue resolution. Maintain proper documentation and follow-ups on customer interactions. Adhere to company communication standards (skilled, polite, and transparent language).

Meet defined response time and customer satisfaction benchmarks. Eligibility &

Requirements • Education:



Minimum 12th pass .
Communication Skills: Strong command of Hindi and English (spoken and written). Knowledge of an additional language is a plus.
Technical Skills: Basic computer knowledge. Familiarity with e‑commerce platforms and online order processes.
Experience: Prior experience in customer support or e‑commerce is preferred but not mandatory.

Desired

Skills & Attributes Customer‑centric attitude with problem‑solving skills. Ability to handle multiple queries simultaneously. Attention to detail and accuracy in communication. Team player with a positive and professional approach. Willingness to learn and adapt in a fast‑paced environment.

📌 Customer Care Executive And Manager Jaipur (India)
🏢 Resources Valley
📍 India