Role Summary The Operations Manager / Senior Operations Manager is responsible for leading day-to-day medical coding operations, ensuring delivery excellence across productivity, quality,

compliance, and client SLAs. The role involves managing large teams, improving performance, and acting as a key link between senior leadership and operations teams.

Key Responsibilities 1. End-to-End Operational Ownership o Own complete delivery of assigned medical coding processes/accounts across shifts and locations o Translate client SLAs, quality benchmarks, and productivity targets into daily execution plans o Ensure uninterrupted operations through effective manpower planning, workload distribution, and shift coverage o Monitor volumes, backlogs, and capacity to proactively mitigate delivery risks o Act as the primary operational escalation point and ensure timely resolution of delivery issues

2. Productivity, SLA & Financial Control o Drive achievement of productivity, accuracy, and utilization targets in line with business plans o Monitor SLA, TAT, and throughput metrics to prevent revenue leakage and penalties o Identify cost optimization opportunities through efficient staffing, cross-skilling, and utilization control o Support budget adherence by managing overtime, shrinkage, and resource allocation.

3. Quality & Compliance Management o Ensure strict adherence to ICD-10-CM, CPT, HCPCS, payer-specific, and clientdefined coding guidelines o Review audit scores, error trends, defect leakage, and rework analysis on a continuous basis o Partner with Quality and Training teams to drive targeted coaching, refresher training,



and calibration sessions o Implement and track Corrective and Preventive Action (CAPA) plans to sustain quality improvements o Ensure compliance with HIPAA, PHI handling, and internal data security policies o Support internal, external, and client audits; ensure timely closure of audit observations

4. Client & Stakeholder Engagement o Participate in regular client calls, governance reviews, and operational discussions o Prepare and present accurate MIS, dashboards, and performance narratives to clients and leadership o Manage day-to-day client expectations and ensure transparency in delivery updates o Handle operational escalations professionally and maintain high client confidence o Support new client onboarding, scope changes, and transition activities

5.

People

Leadership & Workforce Management o Lead, mentor, and develop Team Leads, Assistant Managers, and frontline supervisors o Conduct regular performance reviews, coaching sessions, and capability assessments o Drive employee engagement, motivation, and retention initiatives o Identify training needs and coordinate with Training teams for skill enhancement o Support hiring, onboarding, and certification planning for coding teams o Build a solid succession pipeline and promote internal talent growth

6. MIS,



Analytics & Governance o Review daily, weekly, and monthly operational MIS and dashboards o Analyze trends across quality, productivity, attrition, and utilization o Provide data-driven insights and action plans to senior leadership o Ensure accuracy, consistency, and timeliness of reporting

7. Process Excellence & Continuous Improvement o Identify opportunities for process simplification, standardization, and efficiency improvement o Lead continuous improvement initiatives using Lean, Six Sigma, or best-practice frameworks o Ensure SOPs, workflows, and process documentation are current and followed o Collaboration with Technology teams for automation and tool-based improvements

8. Risk Management & Business Continuity o Identify operational, quality, and compliance risks proactively o Develop mitigation plans to ensure delivery continuity during high volumes or attrition o Support business continuity planning and disaster recovery readiness

Requirements

Eligibility & Experience:

- Bachelor’s degree in Life Sciences, Healthcare, Pharmacy or Nursing.
- Master’s degree in healthcare management, Hospital Administration, or Business

Administration (MBA) preferred.
- Medical Coding certification (CPC / CCS / CIC) preferred.
- 10+ years of experience in US Healthcare / Medical Coding operations.
- 3-6+ years in a managerial role such as OM / SOM/AM.
- Proven experience managing large-scale, multi-client medical coding operations.
- Demonstrated capability in leading 150+ FTE organizations through multi-layer leadership structures

📌 Operations Manager-Medical Coding (Chennai)
🏢 Annova Solutions
📍 Chennai