Company Description MantraCare is transforming healthcare through AI-powered therapy, chronic care, and holistic wellness solutions tailored for payers and employers. The organization operates an AI-first, expert-supported ecosystem that spans mental health, diabetes, MSK, nutrition, and telehealth. It is the only global platform designed to cover the full spectrum of care, integrating intelligent triage with escalation to a network of over 51,000 licensed experts.

MantraCare delivers a seamless experience for employers, insurers, and health systems while driving significant cost savings and improved outcomes and engagement.

Role Description The Operational Credentials Specialist is a full-time, on-site role based in New Delhi. This role is responsible for managing provider and partner credentialing, including collecting, verifying, and maintaining documentation for licensed experts and operational partners. The specialist will coordinate with internal operations, compliance, and sales teams to ensure that all professionals on the platform meet regulatory, contractual, and quality standards.

Day-to-day activities include maintaining credentialing databases, tracking expirations, preparing reports, and supporting audits and onboarding processes.



The role also involves communicating with external stakeholders to resolve credentialing issues promptly and supporting process improvements that enhance efficiency and accuracy across the credentialing workflow.

Qualifications

Candidates should possess strong Analytical Skills to verify documentation, assess compliance requirements, and manage data with attention to detail.

Candidates should possess excellent Communication skills to interact effectively with internal teams, external partners, and licensed experts.

Candidates should possess Sales-related collaboration skills to support client-facing teams with credentialing information and ensure smooth onboarding for current accounts.

Candidates should possess Operations Management skills to handle credentialing workflows, monitor timelines, and maintain accurate records.

Candidates should possess Project Management skills to plan, prioritize, and deliver credentialing tasks and initiatives within defined deadlines.

Relevant experience in healthcare operations, provider credentialing, or compliance is highly beneficial.

Proficiency with spreadsheets, credentialing or CRM tools, and basic data reporting is preferred.

Bachelor’s degree in business, healthcare administration, or a related field, or equivalent practical experience.

Ability to work on-site in New Delhi, collaborate in a fast-paced environment, and adapt to evolving processes and regulatory requirements.

📌 Operational credentials Specialist (New Delhi)
🏢 MantraCare
📍 New Delhi