Role & responsibilities

Review & validation of Customer Enrolment in SAP and inducting them about companys policies and process for order placement.
Managing the entire order cycle for the customers – ReceiptconfirmationInvoicingDelivery
Acknowledge Customer orders in 24 hours and provide delivery information to them within 72 hours
Provide inputs to supply chain team for planning inventory in the form of open orders.
Timely review of open orders and take appropriate action.
Act as single POC for handling customer complaints /Feedback and ensure redressal.
Provide Payment Adjustments to Corporate Affairs (Accounts) team on regular basis to avoid order block due to open Items/overdues.
Follow-up with Credit control team for release of orders
Raising relevant credit note/debit note requests with proper calculations and attaching necessary documents in workflow. Follow-up with account for release of credit/debit notes
Raising Credit Limit request in workflow as per customer/sales reques

Preferred candidate profile

📌 Customer Service Executive Mumbai
🏢 TotalEnergies
📍 Mumbai