Position: Customer Service Executive – Ecommerce & B2B
Job Summary
We are looking for dynamic and customer-focused professionals with a D2C Brand customer support background to join our team. The ideal candidate should possess excellent communication skills and be passionate about delivering exceptional customer service.
Eligibility Criteria
Undergraduate or Graduate from any discipline.
Minimum 2 Years of Experience in D2c Domain.
Excellent verbal and written English communication skills.
Comfortable working in rotational shifts.
Experience With Interakt (A Bonus)
Roles & Responsibilities
Handle customer queries through voice support & Chat Support.
Provide prompt and accurate resolutions to customer concerns.
Deliver exceptional customer service while maintaining quality standards.
Coordinate with internal teams to ensure timely issue resolution.
Maintain accurate records of customer interactions.
Meet productivity, quality, and customer satisfaction targets.
Required Skills
Excellent communication and interpersonal skills.
Strong problem-solving and customer-handling abilities.
Ability to multitask in a rapid-paced workplace.
Basic computer knowledge and proficiency.
Only Experienced Candidates Apply For This Position. Pay: ₹15,000.00 - ₹32,000.00 per month
Perks
Cell phone reimbursement
Internet reimbursement