Company Overview

PortPro is an AI-driven technology company transforming the drayage industry through a web-based transportation management platform. Our technology helps carriers streamline operations, improve efficiency, and modernize critical supply chain processes.

Key Responsibilities
Manage assigned tickets from intake through confirmed resolution.
Investigate and troubleshoot software, workflow, configuration, and integration concerns.
Respond to customers through email, phone, chat, and virtual meetings.
Provide timely, explicit, and accurate updates throughout the ticket lifecycle.
Meet with customers to gather information and perform technical troubleshooting.
Provide light product training and guidance on system functionality and best practices.
Assist with supported configurations, including domain email setup and QuickBooks Desktop integrations.
Document reported behavior,



troubleshooting, findings, impact, and next steps.
Coordinate with Development, Product, and Operations teams when additional review is required.
Track internal follow-ups, validate completed work, and confirm the customer’s request has been resolved.
Maintain accurate ticket statuses, notes, responses, and supporting documentation.
Identify recurring concerns, product gaps, and training opportunities.
Contribute to knowledge base articles, FAQs, walkthroughs, and customer resources.
Stay current on product updates, integrations, workflows, and support processes.

Pay: ₹10,798.95 - ₹50,000.00 per month

Perks
Adaptable schedule
Food provided

Work Location: In person

📌 Customer Support Representative Surat
🏢 PortPro Technologies
📍 Surat