Key Responsibilities
Lead and manage the Service Telecalling team.
Monitor customer follow-ups, service reminders, appointment bookings, and feedback calls.
Ensure high customer satisfaction and timely resolution of customer concerns.
Track team performance and prepare MIS reports.
Train, guide, and motivate team members.
Coordinate with the Service team to ensure smooth customer communication.
Requirements
Graduate in any discipline.
3–5 years of experience in customer care/telecalling, preferably in the automobile industry.
Experience in handling a telecalling team.
Positive communication, leadership, and MS Excel skills.
Pay: ₹10,000.00 - ₹17,000.00 per month
Work Location: In person
📌 Customer Care Manager Howrah
🏢 PREMIER CARWORLD PVT.LTD.
📍 Howrah
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