Customer Support Intern Key Responsibilities Customer Support & Communication
Act as the first point of contact for customer support requests raised via email or designated support channels.
Acknowledge customer queries and provide explicit, timely, and professional responses.
Ensure regular follow-ups with customers until issues are resolved and closed.

Ticket Management, Classification & Escalation
Review and analyze incoming support requests and classify them as per internal support workflows.
Handle basic product-related queries independently after training.
Escalate complex or technical issues to the appropriate internal teams with complete and accurate details.
Coordinate with internal stakeholders to ensure smooth handover and timely resolution of escalated requests.

Cross-Functional Collaboration
Work closely with:
Customer Success team for customer communication and expectation management
Development team for technical issue resolution
Product team for functional clarifications and product-related feedback
Project Management team for tracking and prioritizing support-related work




Share regular updates with relevant stakeholders on ticket progress and resolution status.

Documentation, Reporting & Process Improvement
Maintain accurate ticket notes, internal comments, and resolution summaries.
Track basic support metrics such as open tickets, closed tickets, and pending requests.
Identify recurring issues and common customer queries and share insights with internal teams.
Assist in maintaining and updating internal documentation, FAQs, and support knowledge base.

Eligibility & Requirements
Open only to freshers
Graduate or final year students
Good written and verbal communication skills.
Willingness to learn and adapt in a rapid-paced SaaS environment.
Solid attention to detail and ability to manage multiple support requests.

Internship Duration & Conversion
Internship Duration: 6 months
Full-Time Conversion: Performance-based conversion to a full time role at the end of the internship period.

📌 Customer Support Kochi (India)
🏢 Zappyhire
📍 India