Overall purpose of the job:

We are looking for a Customer Support Associate to assist customers with product-related inquiries in a swift, professional, and friendly manner. This role is instrumental in presenting our products to corporate clients, maintaining the brands image, and supporting customer retention by addressing product-related concerns effectively.

To succeed in this role, the candidate should possess robust product and service knowledge, along with excellent communication and interpersonal skills.

Job Descriptions:
Attend to customer challenges and issues and report them to the concerned team.
Assist in resolving customer issues and keep customers informed about the progress.
Handle customer queries effectively and professionally.




Provide product demonstrations for new prospects.
Understand customer requirements and communicate them clearly to the relevant team.
Collect regular feedback from customers.
Build and maintain robust customer relationships.

Skills/Knowledge/Competencies required:
Proficient computer skills.
Valuable working knowledge of MS Office Suite.
Excellent phone etiquette.
Basic accounting knowledge.

Language
English (Required)
Kannada (Required)
Hindi (Preferred)
Malayalam (Preferred)

📌 Customer Service Representative Mangalore (India)
🏢 Qliclabs
📍 India