Customer Service Representative (CSR)

Job Summary

We are looking for a customer-focused and professional Customer Service Representative to assist customers by answering inquiries, resolving issues, and providing information about products and services. The ideal candidate has excellent communication skills, a positive attitude, and a commitment to delivering outstanding customer experiences.

Key Responsibilities
Respond to customer inquiries via phone, email, chat, or in person.
Resolve customer complaints promptly and professionally.
Provide accurate information about products, services, and company policies.
Process orders, returns, refunds, and exchanges as required.
Maintain detailed records of customer interactions in the CRM system.
Escalate complex issues to the appropriate department when necessary.
Follow up with customers to ensure issues are resolved satisfactorily.
Meet individual and team performance metrics, including response time and customer satisfaction.
Stay up to date on company products, services, and procedures.

Required Qualifications
High school diploma or equivalent (Bachelor's degree preferred).
0–2 years of customer service experience (freshers may be considered).




Excellent verbal and written communication skills.
Strong problem-solving and interpersonal skills.
Basic computer proficiency and familiarity with Microsoft Office.
Ability to multitask and work in a fast-paced environment.
Willingness to work flexible shifts, including weekends or holidays if required.

Preferred Skills
Experience with CRM software such as Salesforce, Zendesk, or Freshdesk.
Robust listening and conflict-resolution abilities.
Ability to remain calm and professional under pressure.
Team-oriented mindset with a customer-first approach.

Key Performance Indicators (KPIs)
Customer Satisfaction (CSAT)
First Contact Resolution (FCR)
Average Handling Time (AHT)
Response and resolution time
Quality assurance scores
Attendance and adherence to schedule

Advantages
Competitive salary
Performance-based incentives
Health insurance and paid leave (as applicable)
Training and career development opportunities
Supportive and collaborative work setting

Pay: ₹20,000.00 - ₹22,000.00 per month

Perks
Health insurance
Provident Fund

Work Location: In person

📌 Customer Service Representative Whitefield
🏢 SUPRIYA
📍 Whitefield