Job Title: Customer Relations Associate

Experience: Minimum 1 years

Location: Kochi

Job Type: Full-Time

Job Summary:

CDA Academy is hiring a Customer Relations Associate to connect with prospective learners, boost course enrolments, provide customer support, and ensure a seamless learner experience from enquiry to course completion

Key Responsibilities:
Contact prospective learners who have enquired about recorded programs.
Understand their requirements, recommend suitable courses, and explain the content, perks, pricing, and access details.
Follow up through calls, WhatsApp, or email and convert qualified leads into paid enrolments.
Identify reasons for incomplete payments and assist with failed, pending, or unsuccessful transactions.
Support customers facing course availability, LMS access, or other technical issues.
Escalate bugs and unresolved concerns to the relevant team and follow up until closure
Guide enrolled learners with payment confirmation, course access, and initial onboarding.
Act as the primary contact for learners who require additional support, clarification, or assistance regarding the course.




Coordinate with the relevant academic or technical team when a learner’s question requires specialist support.
Contact learners after course completion to collect ratings, reviews, testimonials, and feedback.
Maintain accurate records of leads, payments, enrolments, support requests, resolutions, and reviews in the LMS or CRM.
Work with the LMS Operations Executive on course management
Achieve assigned enrolment and revenue targets while ensuring a positive learner experience.

Candidate Requirements
Bachelor’s degree in any relevant discipline.
1–2 years of experience in inside sales, customer support, business development, academic counselling, tele calling, or EdTech.
Strong communication, persuasion, follow-up, and problem-solving skills.
Comfortable handling sales conversations and customer concerns.
Basic knowledge of LMS/CRM platforms, spreadsheets, email, and WhatsApp.
Ability to coordinate effectively with academic, operations, and technical teams.
Fluency in English and relevant regional languages is preferred.

Job Types: Full time, Permanent Pay: ₹25,000.00 - ₹30,000.00 per month

Perks
Paid sick time

Work Location: In person

📌 Customer Relations Associate Kochi
🏢 Quadcubes
📍 Kochi