: Key Responsibilities
Engagement Delivery: Lead end-to-end delivery of complex CX transformations, ensuring projects are delivered on time, within budget, and exceed client ROI targets.
Solution Architecture: Act as the Lead Architect for Google CCAI ecosystems, integrating Dialogflow CX, Agent Assist, and Vertex AI into diverse client environments (Legacy On-prem, Salesforce, Genesys, etc.).
Strategic Advisory: Partner with client C-suites to move their operations from "Cost Centers" to "Value Centers" using AI-assisted Audit and CCAI Insights .
Practice Growth & IP: Develop repeatable frameworks, "accelerators," and best practices for Conversational AI to reduce time-to-market for future client engagements.
Talent Orchestration: Manage a pod of Engineers and Analysts, including the mentorship of an "AI Academy" cohort of junior consultants to maintain high-margin delivery models.

Required Experience
Professional Services Background: 10+ years in a Boutique Digital Agency, or System Integrator (SI) workplace.
Technical Depth:



5+ years of hands-on leadership in Google Cloud (GCP) and NLU/NLP technologies.
Domain Expertise: Proven experience in modernizing Global Contact Centers (1,000+ seats) with AI-first strategies.
Commercial Acumen: Experience supporting pre-sales, drafting Statements of Work (SOWs), and managing project P&L.;

Technical Skills & Certifications
Platform: Dialogflow CX, CCAI Platform, BigQuery, Vertex AI, GECX and Looker.
Languages/Tools: Python/Node.js, Terraform (IaC), and CI/CD for Conversational AI.
Certifications:
Google Qualified Cloud Architect
Google Skilled Machine Learning Engineer
Google Cloud CCAI Platform Professional Certificate

Responsibilities: Lead strategic delivery initiatives, Define best practices for delivery management, Oversee delivery of complex projects, Mentor junior delivery leads, Ensure alignment with organizational goals.

Qualifications: Bachelor's/Master's in any stream 10+ years

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