Hardware & Device Management
Setup & Deployment: Unboxing, configuring, and deploying recent desktops, laptops, and mobile devices for new hires.
Maintenance & Repair: Diagnosing hardware failures and replacing components (e.g., RAM, hard drives, batteries).
Peripherals: Troubleshooting issues with printers, scanners, monitors, and VoIP phones. [1, 2, 3, 4]

Software & System Support
OS & Applications: Installing, updating, and troubleshooting operating systems (Windows, macOS, Linux) and software like Microsoft 365 or antivirus programs.
Patch Management: Rolling out security patches, bug fixes, and software updates to minimize workplace disruption.
Network Connectivity: Diagnosing VPN, Wi-Fi, Ethernet, and DNS issues to ensure secure network access. [1, 2, 3, 4]

User Support & Ticketing
Incident Response: Responding to support tickets via ServiceNow or Jira, communicating clearly with users to resolve their issues.
Remote Assistance:



Assisting remote/hybrid employees using remote desktop tools (e.g., TeamViewer, AnyDesk).
User Administration: Managing access rights, resetting passwords, and provisioning accounts in Active Directory. [1, 2, 3]

Asset Management & Documentation
Inventory Tracking: Keeping an accurate, up-to-date log of all hardware assets, peripherals, and software licenses.
Procurement: Researching hardware needs, identifying optimal vendors, and working with procurement teams for purchasing.
Knowledge Base Creation: Documenting complex technical problems and their step-by-step solutions to build an internal knowledge base

Pay: ₹20,000.00 - ₹29,253.26 per month

Advantages
Food provided
Health insurance
Internet reimbursement
Leave encashment
Life insurance
Paid sick time
Provident Fund

Work Location: In person

📌 Desktop Support Engineer Chennai
🏢 Mugos Technoloies
📍 Chennai