- Familiarity with overall background verification processes.
- Previous experience with client relationship management with good communication skills, both written and verbal.
- Conduct verifications of stated credentials given by client for their candidates or vendors.
- Perform on business specific KPIs of productivity and quality targets.
- Maintain trackers and master logs on real time basis.
- Successful completion of client engagement deliverables in line with appropriate time-lines and adhering to pre-defined methodologies, ensuring high quality work delivery.
- Demonstrate ability to assimilate new knowledge with respect to process changes.
- Monitor progress and ensure that supervisors are kept informed about progress and expected outcomes.
- Experience working in a quick-paced,
high-volume environment with basic knowledge of working with large data,
- Strong written and verbal communication skills to interact cross-functionally and/or with seniors, with an ability to convey messages in a clear and structured manner
- Strong analytical, problem-solving skills and attention to detail.
- Good understanding of IT systems, Knowledge of MS office ( MS Excel, Power Point, Word etc).
- Have the ability to work under pressure stringent deadlines and tough client conditions which may demand extended working hours.
Qualifications:
- Any Graduate/ Post Graduate with relevant experience.
- 1-5 years of client service and background verification experience.