On behalf of a Client, we are hiring an experienced Operations Delivery Lead for a Global Capability Centre (GCC) based in Pune.

A leading Media Analytics organization serving Fortune 500 companies, trade associations, and government agencies, combining technology + human analysis to deliver high-quality data, analytics, and actionable communication insights.

Experience: 12+ years overall

Leadership Experience: 5+ years in Team Management & People Leadership

Operations & Process Management
✅ Team Leadership & People Management
✅ Client & Stakeholder Management
✅ Performance Management & Governance
✅ Quality & Process Audits
✅ Root Cause Analysis (RCA) & Remediation
✅ Client Escalation Management
✅ Workload Planning & Performance Tracking
✅ Account Transition & Service Delivery
✅ Global Stakeholder Management

✅ Excellent Written & Verbal English Communication

Candidates must have relevant Investment Banking domain experience along with robust operations delivery and team management experience.

📌 Operations Quality Team Lead (Pune)
🏢 Nexo
📍 Pune