Location : PAN INDIA Candidates from All Over India can Apply. Role NICE CXone Sr.

Developer Overall

Experience 5-8 years Qualification Bachelor’s degree Key Competencies Minimum 3 years of experience in contact center related technologies and experience in NICE CXone IVR & Bot Development using Mpower studio Hands-on experience with NICE CXone development (Studio, APIs, scripting). Solid understanding of Cisco UCCE/UCCX call flows and routing logic. Proficiency in programming languages (JavaScript, Python, or .NET).

Experience with REST APIs, web services, and data exchange formats (JSON, XML).

The NICE CXone Developer Engineer will be responsible for designing, developing, and customizing NICE CXone applications Build integrations between CXone and enterprise systems (CRM, WFM,



reporting tools). Support the migration from Cisco contact center platforms (UCCE/UCCX) to NICE CXone Translate Cisco call flows and routing scripts into NICE CXone equivalents. Work with NICE CXone APIs, RESTful services, and connectors for third-party systems.

Develop automation scripts for provisioning and configuration. Work closely with infrastructure engineers, QA teams, and Cisco/NICE support. Prepare technical documentation, migration guides, and code repositories.

Tools & Technologies NICE CXone Mpower Cisco CUCM, CVP, Finesse knowledge.

📌 NICE CXone Sr. Developer (Hyderabad)
🏢 Tata Consultancy Services
📍 Hyderabad