– Network Operations Lead

Role Overview

We are hiring a senior Network Operations Lead to oversee day-to-day managed services operations for enterprise network environments across clients. This role requires strong technical depth in networking technologies and a proactive, hands-on leadership style.

Key Responsibilities

Lead L2 network support operations (routing, switching, firewall, VPN, SD-WAN).

Review team performance, guide on troubleshooting, and ensure operational SLAs are met.

Perform periodic health checks, configuration reviews, and drive network improvements.

Ensure adherence to network security and compliance best practices.

Coordinate with ISPs, clients, and cross-functional teams for issue resolution.

Validate incident tickets, changes, and problems; drive RCA and documentation.





Work with the monitoring team to ensure relevant alerting and visibility.

Lead the onboarding and documentation of new clients.

Required Skills

Strong technical expertise in

Cisco, Juniper, Aruba, Fortinet, Palo Alto (firewalls, routers, switches)

Load Balancers (F5, Citrix)

SD-WAN, VPN, MPLS, BGP, OSPF

Experience with monitoring tools like SolarWinds, LogicMonitor, etc.

Exposure to NAC, NMS, wireless and security operations.

ITSM Technologies (JIRA, ServiceNow) awareness and usage.

Valuable understanding of ITIL-based operations and service delivery.

Excellent problem-solving and team management skills.

8-10 years of relevant experience.

📌 Network Operations Team Lead (Maharashtra)
🏢 NCS Group
📍 Maharashtra