Company Description Ampm is a comfort-first hotel brand created for contemporary travelers who value smart stays, warm hospitality, and transparent pricing. The brand focuses on delivering a welcoming setting, productive services, and thoughtfully designed spaces that prioritize guest comfort. Team members are encouraged to provide attentive, friendly service that reflects the brand’s commitment to genuine care and reliability.

Working at AMPM HOTELS offers the opportunity to be part of a guest-centric culture that values professionalism, integrity, and consistency in service.

Role Description The Front Office Associate is a full-time, in office role based at AMPM HOTELS in Bhubaneshwar. This role is responsible for greeting guests, managing the check-in and check-out processes, and handling reservations and room assignments. Day-to-day tasks include answering phone inquiries, responding to guest questions, coordinating with housekeeping and other departments, and maintaining accurate guest records in the hotel system.

The Front Office

Associate also ensures that the reception area is orderly, supports billing and payment procedures,



and provides timely, courteous assistance to guests throughout their stay.

Qualifications
Solid customer service skills, with a focus on hospitality and guest satisfaction.
Proficiency in receptionist duties, including handling inquiries, reservations, and front desk operations.
Effective phone etiquette and clear communication skills for interacting with guests and colleagues.
Experience or familiarity with check-in and check-out procedures and basic front office systems.
Basic computer skills; experience with hotel management software is an advantage.
Prior experience in front office or customer-facing roles in hospitality is preferred but not mandatory.
Previous experience in a front office or customer-facing role within the hospitality industry is required.
Bachelor's degree or diploma in Hospitality Management, Business Administration, or related fields is preferred
Willingness to work flexible hours, including evenings, weekends, and holidays as required.

📌 Front Office Associate Bhubaneswar (India)
🏢 AMPM HOTELS
📍 India