Job Summary The Guest Relations Executive (GRE) is responsible for delivering an exceptional patient experience from the moment a patient contacts or visits the dental centre. The GRE serves as the first point of contact, ensuring smooth front-office operations, effective appointment management, excellent customer service, and effective communication between patients and the clinical team. This role is essential in building patient trust, satisfaction, and long-term relationships.

Key ResponsibilitiesPatient Care & Reception
Welcome patients and visitors professionally.
Register new patients and update existing patient records.
Guide patients through the registration and consultation process.
Ensure a comfortable and positive patient experience.

Appointment Management
Schedule, reschedule, and confirm appointments.
Coordinate appointments with dentists and specialists.




Minimize missed appointments through reminder calls and messages.
Maintain an organized appointment calendar.

Communication
Answer telephone calls, WhatsApp messages, emails, and online enquiries promptly.
Provide accurate information regarding treatments, clinic timings, and services.
Handle patient concerns politely and escalate issues when necessary.

Patient Relationship Management
Conduct follow-up calls after treatment.
Obtain patient feedback and maintain high patient satisfaction.
Build long-term relationships with patients through excellent service.

Pay: ₹14,000.00 - ₹20,000.00 per month

Advantages
Adaptable schedule
Paid time off

Work Location: In person

📌 Guest Relation Executive Sasthamangalam (India)
🏢 Dr Kashi's Super Speciality Dental Centre
📍 India