Role & responsibilities :
Execute assigned HRSS process activities accurately within agreed SLA and quality expectations.
Validate inputs, approvals and employee data before taking action in HR systems or ticketing tools
Maintain complete case notes, evidence, status updates and process documentation for audit readiness
Coordinate with process owners, HRBPs, payroll, vendors and regional stakeholders to close open actions
Escalate risks, exceptions, delayed decisions and service blockers through the agreed PMO governance path.
Support KT, shadowing, reverse-shadowing and early process stabilization during

Must Have:
Hands-on experience in learning operations within HR operations, GCC, GBS or shared services
Working knowledge of HR ticketing, case documentation, SLA management and employee data confidentiality.
Ability to use HR systems and process documentation to execute transactions or resolve employee queries
Solid business English and ability to support global stakeholders from Bangalore GCC shift windows.

📌 Hr Generalist Learning Operations Support Bengaluru
🏢 EY
📍 Bengaluru