Job Posting TitleIT Service Operations Specialist
JustificationTo maintain 24x7 global support coverage, meet growing business demand, improve service levels, and reduce operational risk associated with current resource capacity constraints across Epiq's global user base.
Job ProfileIT Service Operations Specialist
Job DescriptionJob Summary The IT Service Operations Specialist provides advanced support for IT service operations, including help desk support, troubleshooting, and customer satisfaction. This role involves managing complex tickets, resolving issues, and ensuring the smooth operation of IT services.

Essential Job Responsibilities
Provide advanced help desk support and troubleshoot IT issues.
Manage and resolve complex service tickets.
Ensure customer satisfaction and effective communication.
Support IT hardware and software operations.
Collaborate with IT teams to improve service delivery.
Qualifications & Requirements

Education:

Bachelor's degree in information technology,



Computer Science, or a related field.

Experience:

Minimum of 3 years of experience in IT service operations or a related field.

Skills:
Communication
Completeness
Computer Network Operations
Customer Satisfaction
Desktop Computers
Help Desk Support
Information Technology Service Management (ITSM)
IT Hardware Support
Local Area Network (LAN)
Microsoft Server Operating Systems
Operating Systems (OS)
Proactive Approach
Problem Solving
Qualified Collaboration
Technical Support
Ticketing Systems
Certifications:
Required: None
Preferred: ITIL Foundation Certification
Physical Requirements Ability to work in an office workplace and perform tasks that may require sitting, standing, and using office equipment. Role & responsibilities

Preferred candidate profile

📌 It Service Operations Specialist Hyderabad (India)
🏢 Epiq Systems
📍 India