Job Purpose To support the execution and day-to-day management of the Banners, GenAI and personalization across app and web platforms by coordinating requirements, integrations, and issue resolution, thereby ensuring smooth customer experience and operational efficiency.Duties and Responsibilities

- Support the execution of Banner – Build and Run across digital platforms
- Assist in gathering and documenting business requirements, user stories, and acceptance criteria for product enhancements.
- Coordinate with technology teams to support development, testing, and rollout features.
- Support UAT activities, defect tracking, and closure for app and web releases.
- Monitor daily operational performance of banners including success rates, failures, build issues.
- Assist in resolving customer-impacting issues and operational escalations.
- Ensure adherence to defined processes, controls, and compliance requirements.
- Prepare basic MIS, dashboards, and reports for product and business stakeholders.Key Decisions / Dimensions
- Prioritizing day-to-day execution tasks and issue resolution within assigned scope.
- Recommending process improvements or minor product enhancements based on observed gaps.
- Deciding initial troubleshooting actions for issues before escalation.
- Determining readiness for UAT completion and defect closure within defined guidelines.




- Escalating high-impact or policy-related issues to senior product or business stakeholders.Major Challenges
- Managing High-volume Execution: Supporting increasing transaction volumes while maintaining accuracy and turnaround times.
- Handling Multiple Dependencies: Coordinating across technology, operations, and external partners with limited decision authority.
- Ensuring Journey Consistency: Maintaining consistency in processes across platforms.
- Balancing Speed with Accuracy: Supporting fast turnarounds without impacting quality or compliance.
- Operational Issue Resolution: Managing repeat issues and customer escalations effectively.Required Qualifications and Experience
- Bachelor’s degree in Engineering, Technology, Business Administration, or a related discipline from a recognized institution.
- 2–4 years of experience in Product Operations, Digital Platforms, Banking Operations, or Fintech roles.
- Basic understanding of customer journeys.
- Exposure to UAT, system workflows, ticketing tools, and digital platforms.
- Ability to work with multiple stakeholders and manage operational dependencies.
- Robust attention to detail, documentation, and analytical skills.
- Good communication skills with the ability to escalate issues clearly and timely.

📌 Manager - Digital Platforms and Consumer AI (Pune)
🏢 Bajaj Finance
📍 Pune