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Title: Manager, Customer Engagement & Program Enablement

Description

As Manager, Customer Engagement & Program Enablement, you will lead engagement, enablement, and content strategy for AT&E; in India, driving measurable behavior change through strategic program launches, customer education, and data-informed interventions across multiple channels and audience segments.

You will be embedded alongside stakeholders launching new programs in-region, growing adoption, owning the end-to-end engagement strategy from planning through execution and measurement. You’re a leader who moves fast, delivers at a high standard, and builds trust quickly with cross-functional partners. You won't wait for a playbook, you'll write it.

Key Responsibilities

Develop and execute engagement strategy aligned to program goals and customer journey stages

Partner with product, program, and policy teams to launch new services and capabilities, owning engagement from planning through steady-state adoption

Create targeted, actionable content across multiple formats (written, visual, video)

Design and deliver enablement or learning interventions that build customer self-sufficiency

Build scalable processes that improve operational efficiency and cross-functional collaboration

Gather and synthesize customer insights to inform the content strategy and program decisions

Manage internal communication platforms and engagement channels to ensure consistent,



targeted messaging aligned to business goals

Measure effectiveness through data; report outcomes to leadership and adjust accordingly

Manage stakeholder relationships and external agency partners

Develop new approaches, tools, and processes to maximize engagement and continuously raise the bar

Required Skills & Qualifications

7+ years of experience in customer engagement, enablement, product marketing, or program communications at enterprise scale

Proven track record of leading end-to-end engagement strategies for product or service launches

Exceptional written and verbal communication skills - ability to simplify complexity into clear, actionable, segment-specific content

Robust data-driven mindset - uses customer insights and feedback to inform strategy and measure impact

Demonstrated ability to operate with high autonomy in a fast-paced, matrixed environment

Strong stakeholder management - builds credibility quickly, communicates proactively, surfaces risks early

Proficiency with content management, email distribution, collaboration, and project management tools

Experience creating video content, virtual/live event experiences, and enabling teams with training

Bachelor’s degree in communications, marketing, business, or related field

Preferred Qualifications

Understanding of the meetings and events industry

Working knowledge of priorities and workflows within a fast-paced, matrixed organization

Experience launching programs in India or across APAC markets

Experience with change management methodologies

Location: On-site –Bengaluru, KA





Scheduled Weekly Hours

48

If this resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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📌 Manager, Customer Engagement & Program Enablement (Bengaluru)
🏢 JLL
📍 Bengaluru