Job Requirements Objective of the role : To successfully manage customer relations and monitor customer satisfaction by devising ways for the company to better serve customers and achieve 100 % collections targets

Department : CRM

Location : Mumbai Roles & Responsibilities:

· Collections: To monthly, manage & collections targets of debtors, reminder in process bucket and new booking.

· Non projection amount remarks Pre-intimations/ Demand letters Payment reminders Pre-termination & Forfeiture 16B collection Customer contact and engagement

· Customer Lifecycle (On-boarding & Post Onboarding) : On Boarding 1. Welcome call 2. Customer visit for on-boarding process 3. Stamp duty & AFS registrations 4. Customer portal adoption 5. ROC, NOC generation. · Post Onboarding: 1. Q/R/C handling 2. Engagement calendar 3. SFDC updation

· Operations : Customer file maintenance SAP/DMS data entries Tracker updations (Refunds/Registration/Possession) VCL / Society formation related/ Possession related/Other documentation

· Process improvements/ Initiatives :



Gaps identified/ Process improvement suggestions / initiatives Work Experience Experience Required : 3 - 7 years Qualification Required : Graduate Competencies Required:

· Advanced Communication

· Customer Orientation

· Relationship Building

· Interdepartmental Coordination

· Sales Documentation Advantages Office Perks

- Office cab/shuttle
- Cafeteria
- Office gym

Professional Support & Learning

- Job and soft‑skill training
- Professional degree assistance
- Sponsorship for education
- Rewards and recognition
- Course reimbursements

Financial Benefits

- Mobile bill reimbursements
- Performance bonus
- Relocation assistance
- Car lease
- Loyalty discount
- Employee referral program

Health & Insurance

- Health insurance
- Life insurance

Leave Entitlements

- Annual leave
- Maternity leave

Note : Some benefits are grade specific and may not be applicable to your grade.

📌 Manager - CRM Operations (Mumbai)
🏢 Kalpataru
📍 Mumbai