Job Requirements Key Responsibilities:

1.

Collections

Management

Monitor customer payment schedules (installments, milestone-based payments).

Send timely reminders through calls, emails, and system-generated alerts.

Ensure issuance of demand letters, invoices, and payment receipts on time.

Coordinate with finance teams for reconciliation of accounts and accurate reporting.

Liaise with banks/NBFCs to track and facilitate timely loan disbursements. 2.

Customer

Service

Act as the primary point of contact for customer queries related to payments, documentation, possession, or project updates.

Provide clear communication regarding policies, timelines, and processes.

Address complaints and resolve issues promptly, ensuring high customer satisfaction.

Support customers in completing documentation for agreements, registration, and handover. 3.

Relationship

Management

Build trust and maintain long-term relationships by offering qualified,



solution-oriented support.

Manage escalations with empathy while ensuring compliance with company policies.

Encourage referrals and repeat business through consistent service quality.

Benefits Office Perks

- Office cab/shuttle
- Cafeteria
- Office gym

Professional Support & Learning

- Job and soft‑skill training
- Professional degree assistance
- Sponsorship for education
- Rewards and recognition
- Course reimbursements

Financial Benefits

- Mobile bill reimbursements
- Performance bonus
- Relocation assistance
- Car lease
- Loyalty discount
- Employee referral program

Health & Insurance

- Health insurance
- Life insurance

Leave Entitlements

- Annual leave
- Maternity leave

Note : Some benefits are grade specific and may not be applicable to your grade.

📌 Manager - CRM Operations (Mumbai)
🏢 Kalpataru
📍 Mumbai