11 Aug
|
Hucon Solutions India Private
|
Hyderabad
11 Aug
Hucon Solutions India Private
Hyderabad
Greetings from Hucon Solutions! We are hiring for the position of International Chat Support.
Job Details
Position: International Chat Support
Qualification: Any Graduate / Postgraduate (Undergraduates are not eligible)
Experience: Minimum 2 years of experience in International Chat Support
CTC: Up to ₹5.5 LPA
Shift: Night Shifts
Week Off: Rotational
Transportation: Two-way Cab Facility
Work Location: Q City, Gachibowli Roles & Responsibilities:
Handle customer queries through chat in a professional and timely manner.
Provide accurate information and resolve customer concerns efficiently.
Ensure high levels of customer satisfaction by delivering quality support.
Escalate complex issues to the appropriate teams when required.
Maintain chat quality standards while meeting productivity and performance metrics.
Document customer interactions accurately in the CRM/system.
Adhere to company policies, processes, and data security guidelines.
Work collaboratively with internal teams to ensure prompt issue resolution.
Required Skills
Excellent written communication skills in English.
Robust problem-solving and customer service skills.
Ability to multitask and work in a fast-paced setting.
Good typing speed and attention to detail.
Willingness to work night shifts and rotational week-offs.
Interview Process
Details of the interview rounds will be shared with the shortlisted candidates. If you are interested in this prospect, please reply to this email with your updated resume. You may also share this opportunity with friends or colleagues who meet the above criteria.
📌 International Chat Process Hyderabad
🏢 Hucon Solutions India Private
📍 Hyderabad