Role & responsibilities
Install, configure, and maintain desktops, laptops, printers, and other IT equipment.
Provide technical support for hardware, software, email, and network-related issues.
Monitor and maintain LAN, WAN, Wi-Fi, VPN, and internet connectivity.
Install and update operating systems, antivirus software, and business applications.
Manage user accounts, passwords, and access permissions.
Perform regular system backups and ensure data security.
Coordinate with external vendors for hardware repairs and IT procurement.
Maintain IT asset inventory and documentation.
Ensure compliance with IT security policies and best practices.